HealthcareMoorfields Eye Hospital • London, UK

ER Operations Optimization

Automated real-time physician scheduling during COVID-19 pandemic

Problem

With patient demand fluctuating dramatically during the pandemic, manual scheduling couldn't adjust staffing in time. Overloaded departments coexisted with idle staff, creating inefficiency.

Decision to Make

Which physician should be assigned to which department at what time? How to reallocate during demand surges?

Inputs (Data)

1Daily/hourly patient arrival data

2Physician specialties and availability

3Minimum staffing requirements by department

4COVID-19 isolation/rotation constraints

Approach

Combined patient demand forecasting with constraint optimization to auto-generate optimal schedules. Provided real-time reallocation recommendations when demand changed, with full decision traceability.

Deliverables

Weekly optimal schedule (Decision Brief)

Demand scenario response plans (Scenario Pack)

Assignment decision logs and rationale (Audit Pack)

Result

Significant reduction in scheduling time. Resolved inter-department staffing imbalances. Improved staff satisfaction.

Time-to-Value

2-week diagnostic + 6-week pilot

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